We are committed to providing you with clear and reliable delivery services. This shipping policy applies to all items purchased through this website, please read it carefully before placing an order.
- Order processing time
After you successfully submit your order and complete payment, we will process the order within 1 to 3 working days. Processing includes order review, product picking, quality inspection and packaging.
Please note: Orders placed on weekends and statutory holidays will be processed on the next working day. During the promotion period, due to the surge in order volume, the processing time may be extended to 3 to 5 working days. We will try our best to speed up the processing, please understand.
- Transportation timeliness
Once your order is dispatched, shipping time will depend on your shipping address and the shipping method you selected. In general:
Major cities and central urban areas: delivery within 2 to 4 working days;
Remote areas and towns: delivery within 5 to 7 working days;
Some special areas (such as islands, mountainous areas, etc.): it may take 7 to 10 working days or more.
The above timeliness is a reference time under normal circumstances. The actual delivery time may be affected by uncontrollable factors such as weather, traffic control, logistics carrier operating conditions, etc.
- Freight Instructions
Shipping costs are calculated based on the following factors:
Total order amount: If the actual payment amount of a single order reaches or exceeds the specified amount, you can enjoy free shipping service;
Product weight and volume: Overweight or oversized products that exceed the standard range may require additional shipping charges;
Delivery Area: Remote areas may be subject to additional remote delivery charges.
The specific shipping amount will be clearly displayed on the checkout page when you place an order. Once confirmed, you can submit the order.
- Order split delivery
If your order contains multiple items and some of the items are in different warehouses, we may split the order for shipment. In this case:
You don’t have to pay additional split shipping fees;
You will receive multiple packages, each with an independent tracking number;
The delivery time of each package may be different, and the actual logistics information shall prevail.
- Logistics information inquiry
After the order is sent, you can track the logistics progress through the following methods:
Log in to your account on this website, enter the “My Orders” page, click on the corresponding order to view the logistics order number and real-time track;
Copy the logistics tracking number to the carrier’s official website or third-party express query platform for tracking.
Logistics information is usually updated within 24 hours after the package is sent. If it is not updated for a long time, please contact our customer service team.
- Instructions for receiving goods
To protect your rights and interests, please pay attention to the following matters when signing for the package:
Check in person whether the outer packaging of the package is intact. If there are obvious signs of damage, extrusion or secondary packaging, it is recommended to open the package and inspect it on the spot;
If you find that the quantity of the goods does not match, is damaged, or is shipped in the wrong order, please take photos to retain the evidence, and contact customer service within 48 hours after signing for the goods;
If you are unable to sign for it in person, please be sure to inform the collector to carry out necessary inspections. If someone else signs for it, it will be considered as your own signature.
- Unable to be delivered
The following situations may cause the order to be undeliverable:
The shipping address you provide is incomplete or wrong;
Multiple deliveries without signature;
The recipient refused to sign for it.
If the package is returned due to the above reasons, you will be responsible for the shipping cost of re-delivery.
- Policy updates
We reserve the right to adjust this shipping policy at any time. Any changes will be posted on this page and will be effective from the date of posting. It is recommended that you check it regularly to obtain the latest delivery information.
Thank you for your understanding and support.