We are committed to providing you with a satisfactory shopping experience. If you are not completely satisfied with the goods you receive, or if there are quality issues with the goods, our Returns and Exchanges policy will provide you with clear guidance.

1. Basic conditions for returns and exchanges
   You have the right to return goods without any reason within 7 days from the date of receipt of the goods (except for some special goods). To apply for a return or exchange, you must meet the following conditions:

The goods remain in good condition when received and will not affect secondary sales;

The goods have not been used, cleaned, modified or damaged;

The original product packaging, tags, accessories, gifts, etc. are complete;

Personal hygiene products and disposable sealed products will not be accepted for return or exchange if they have been opened.

2. Returns and exchanges for quality problems
   If the goods you receive have quality problems such as damage, stains, or functional failures, please contact our customer service team within 48 hours after signing for them. After verification and confirmation, we will provide you with the following solutions:

Free replacement of the same product (if there is sufficient stock);

A full refund, including the full price you paid and return shipping;

Partial refund (if the problem does not affect basic use and you agree to keep the product).

3. Returns and exchanges for non-quality problems
   If you apply for a return because the size is inappropriate, the color is not what you like, or the actual product is not as expected, we will also accept it. In this case:

You are responsible for the shipping costs incurred by the return;

You will be responsible for the round-trip shipping costs for the exchange;

Coupons or discounts used in the original order are not refundable;

The refund amount will be deducted from the discount you enjoyed when placing the order.

4. Return and exchange process
   Please follow these steps:

Step 1: Log in to your account, enter the “My Orders” page, and find the product that needs to be returned or exchanged;

Step 2: Click “Apply for After-Sales”, select the reason for return or exchange and submit the application;

Step 3: Wait for the review, we will complete the review within 2 working days and notify you of the results;

Step 4: After passing the review, please follow the prompts to send the goods back to the designated address;

Step 5: After we receive the returned goods and verify that they are correct, we will process a refund or exchange for you within 5 working days.

5. Refund instructions
   Refunds will be made back to the payment account used to place the order. The specific arrival time depends on the payment channel you use:

WeChat/Alipay payment: usually arrives in 1-3 working days;

Bank card payment: usually arrives within 3-7 working days;

Account balance payment: Instantly refunded to your account balance on this website, which can be used for your next purchase.

6. Inability to accept returns or exchanges
   Return and exchange applications will not be accepted under the following circumstances:

The no-reason return period exceeds 7 days (based on the date of receipt);

The product has been used, cleaned, modified or the packaging is damaged and cannot be restored;

Lack of original packaging, accessories, gifts or tags;

Products that are on clearance sale and marked with “no reason to return”;

Product damage due to improper personal use.

7. Supplementary instructions
   In case of holidays or peak sales periods, the return and exchange processing time may be extended, please understand. We reserve the right of final interpretation of this policy. If there are any disputes, we will negotiate with you to resolve them in a fair and reasonable manner.

Thank you for your understanding and support.